Help, I can't access my email! Print

Don't panic! In most cases, working through each of the following steps will likely resolve your issue:

STEP 1: EMERGENCY ACCESS TO YOUR EMAIL USING WEBMAIL

First of all, Webmail allows you to access your email from anywhere in the world using our Webmail applications - RoundCube and EnsigniaMail (NutsMail).

To access Webmail for your mail accounts visit: https://mailx.hosts.net.nz/webmail/

• How do I login to Webmail?

STEP 2: CHECK OUR LIVE NETWORK STATUS INFORMATION PAGE

Our live network status information page is updated if any network or server issues are detected on our network.

• Live Network Status Information

STEP 3: CHECK ALL YOUR EMAIL SETTINGS

Check your username, password, all your settings and connection details in your email program.

• What are the correct settings for my email client?
• For step by step tutorials demonstrating how to setup your email accounts please visit: https://www.webhost.nz/index.php/knowledgebase/19/Email-Setup-Guides 

TIPS WHEN CONTACTING OUR SUPPORT TEAM

1. Please provide as much detail as possible as to the issue you are experiencing, including any errors and the name of your email program.
2. Providing screenshots of the error/issue together with screenshots of your email account settings are also useful.
3. Please send our support team only one email or open just one support ticket. Contacting us multiple times will only slow our response.