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Two-Factor Authentication
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Can I receive copies of email notifications at another contact address?
Yes! First, login to your Client Area. Help, I've forgotten my Client Area password! Click...
Help, I've forgotten my Client Area password!
If you've forgotten your Client Area password, you can enter the email address you use to login...
How do I add a free SSL Certificate to my site?
When you choose any WPhost WordPress Hosting package you can add a free SSL Certificate to your...
How do I add and manage Client Area user accounts?
We've introduced a new user management system into our Client Area. It's a simple, powerful,...
How do I add your White Glove Service to my domain name?
You can easily add our White Glove Service to your domain to have our experts take care of all...
How do I change my Client Area password?
First, login to your Client Area. Help, I've forgotten my Client Area password! Click on...
How do I change my contact details?
First, login to your Client Area. Help, I've forgotten my Client Area password! Click on...
How do I change my password?
Client Area How do I change my Client Area password? Email How do I change the password...
How do I check when my domain names are due for renewal?
To view the expiry dates for your domain names, first login to your Client Area. Click on...
How do I disable or enable auto renew for my domain name?
Auto renew allows us to automatically send you a renewal invoice before your domain expires. By...
How do I get the UDAI Code, EPP Key or Auth Code for my domain name?
To obtain either your UDAI Code, EPP Key or Auth Code for your domain name, first login to your...
How do I login?
We provide you with a number of control panels to manage your products and services. Depending on...
How do I renew my domain name or hosting service?
To renew your hosting service or to renew a domain name, first login to your Client Area. You...
How do I request cancellation of my hosting package?
Before proceeding to request the cancellation of your hosting package, we ask that you first...
How do I transfer my domain names to you?
To transfer your domain names to us you will first need to obtain the "UDAI Code" (for .nz domain...
How do I update my stored credit card?
First, login to your Client Area. Clients can view and manage Pay Methods via the "Payment...
How do I upgrade my hosting package?
Over time you may find you need additional disk space for your website, additional...
My migration is urgent, can you expedite the transfer?
Yes! You can order an urgent migration which moves your site to the front of the queue. Standard...
What are your bank account details?
Direct credits are only accepted for annual hosting plans and domain name payments. If paying a...
What is the IP address for my site?
The IP address of your site can be found in your welcome email. You can also find your site IP...
What is your New Zealand Business Number?
Our NZBN is 9429049225891
Will my domain names or services renew automatically?
Yes. By default, your domain names and/or services will invoice automatically in advance of the...
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