Are your SSL Certificates really free? Yes, they really are free! Do I need to renew my SSL Certificate? How do I add a free SSL... Can I disable caching? If your site is under development, we can completely disable caching to allow you to see all file... Can I opt out of WordPress core version updates? As a managed WordPress host, WPhost will always keep your WordPress core version and minor... Can I point multiple domains to my website? Yes! You can point as many domains at your website as you’d like. Each site on WPhost comes with... Details about backups on WPhost WPhost backs up your site each and every night. To restore a website backup or to request an... Disable WooCommerce Cart Fragments Often slow performance and errors on WooCommerce sites are caused by a high number of AJAX... Do I need to renew my SSL Certificate? No! Although Let’s Encrypt™ certificates do need to be renewed every 90 days, we take care of... Do you support .htaccess files? WPhost runs NGINX web servers which do not support .htaccess files - this is just one of the... Do you support WP Rocket and can WP_CACHE be enabled? For users who want to leverage WP Rocket caching on top of WPhost, WP Rocket needs to create a... Does WPhost charge overages? We may. Whether you get an unexpected influx in traffic or you need more storage as you’re adding... Does WPhost meet PCI-DSS standards? WPhost meets PCI-DSS requirements for sites that don’t process, handle, or store credit card... Does WPhost offer HTTP/2? Yes, all WPhost sites loading over HTTPS will use HTTP/2 automatically. You don’t need to do... Does WPhost offer cPanel access? There is no cPanel on our Google Cloud Platform. Many shared and generic hosting companies offer... File locking or flock performance issues When a plugin uses the PHP function “flock”, it sends a request to the file system to “lock” a... How WPhost's caching technology automatically refreshes content changes WPhost server-side caching makes sites load super fast by saving snapshots of pages instead of... How can I authenticate my email with SendGrid? WPhost now has the ability to authenticate your email through SendGrid to improve your email... How can I manually run a WordPress backup myself? We backup your site each and every night. Remember, to restore a backup or to request an... How can I put my live site or staging site into Maintenance Mode? Maybe you’re redesigning your WordPress site, migrating it to WPhost, wanting to prevent Google... How do I access my site via SFTP? To access your site’s files via SFTP, configure your SFTP client using the following settings:... How do I add a free SSL Certificate to my site? When you choose any WPhost WordPress Hosting package you can add a free SSL Certificate to your... How do I check my WordPress site's disk space usage? Since the release of WordPress 5.2, a new tool called "Site Health" is built into WordPress.... How do I check my site's MySQL version? Since the release of WordPress 5.2, a new tool called "Site Health" is built into WordPress.... How do I check my site's PHP version? Since the release of WordPress 5.2, a new tool called "Site Health" is built into WordPress.... How do I download my WordPress database? WPhost can pack up your backup files, including all uploaded files (/wp-content/uploads) and the... How do I request cancellation of my hosting package? Before proceeding to request the cancellation of your hosting package, we ask that you first... How do I set up my DNS records? Our free service includes taking care of setting up and configuring all DNS records for you.... How do I upgrade my hosting package? Over time you may find you need additional disk space for your website, additional... How do you track visits? We track a visit as a unique IP address in a 24 hour period. For example, if the same IP address... How does WPhost protect my site from XML-RPC attacks? WPhost blocks XML-RPC access by default for all sites. We do however, still allow access to some... How to flush your WPhost site’s cache WPhost’s caching is what makes your sites run super fast, even without the use of plugins! It... How to migrate your site to WPhost using All-in-One WP Migration If you've just ordered a new WPhost Managed WordPress Hosting Plan, then migrating your site to... How to order Product Addons Watch our video guide as we show you how to order Product Addons: How to submit a migration request Watch our video guide as we show you how to submit a migration request: How to upgrade your WPhost plan Watch our video guide as we show you how to upgrade your WPhost plan: I'm still not seeing my site changes Caching is the process of saving website assets (files, images, etc.) to a temporary storage... If my site gets it's own resources, why doesn't it have a dedicated IP address? Your site actually uses multiple IP addresses for different services. WPhost's Cloud Platform... Limit WP-Admin AJAX requests with Heartbeat Control By default, AJAX requests, sometimes called heartbeat requests, are sent every 15 seconds when... Manually migrating a site from your local computer to WPhost This migration method is ideal when your site exists solely on your local machine. Install and... My migration is urgent, can you expedite the transfer? Yes! You can order an urgent migration which moves your site to the front of the queue. Standard... What are the limits on email that is sent from my site? WPhost uses SendGrid to send emails that come from your website. The benefit of using SendGrid is... What happens if my site reaches its mail sending limit? A highly unusual spike in emails in a short period of time may automatically trigger a temporary... What if I am consistently over my plan limits? We'll proactively reach out to help make sure you’re on the correct plan. You should upgrade if... What if my site has malware? Before our security team can proceed with any cleaning required, please have the site... What is the IP address for my site? The IP address of your site can be found in your welcome email. You can also find your site IP... What plugins are not allowed? There are a few categories of plugins that either duplicate functionality that WPhost already... Where can I see WPhost's live network status? The live status of WPhost services can be found at https://status.wphost.nz Our uptime is... Where does WPhost obtain plugin vulnerability information? We’ve partnered with the fantastic team behind the Patchstack Vulnerability Database to bring you... Where to find your SFTP access information Watch our video guide as we show you where to find your SFTP access information: Who issues your SSL Certificates? WPhost SSL Certificates are issued by Let’s Encrypt™, an open certificate authority brought to... Why does Site Health show critical issues about my site? The WordPress Site Health check shows critical information about your WordPress configuration and... Why monitor site email sending limits? WPhost has partnered with Sendgrid to handle email sent by your site. We work in tandem with...